Refund Policy
Thank you for shopping at The Water Kingdom Aquarium. We value your satisfaction and strive to provide the best online and in-store shopping experience. If for any reason you are not fully satisfied with your purchase, we are here to assist you.
Returns
We accept returns within 7 days from the date of purchase. To qualify for a return, the item must be unused, in its original condition, and include the original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status. If approved, your refund will be processed to your original payment method. Please note that shipping charges from the original order are non-refundable.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order for further instructions.
Non-Returnable Items
- Gift Cards
- Downloadable software or digital products
- Personalized or custom-made items
- Perishable goods
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or refund depending on your preference and product availability.
Return Shipping
Return shipping costs must be paid by the customer unless the return is due to our error (wrong item, damaged product). In such cases, we will provide a prepaid return shipping label.
Processing Time
Refunds or exchanges will be processed within 3–5 business days after receiving your returned item. Refund processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions about our refund policy, please contact our support team:
Address: No.16/8, Sirimal Uyana, Jamburaliya, Madapatha
Phone: 0779014918
Email: info@thewaterkingdom.com